Question 1

What countries do you ship to? Do you ship internationally?

Accepted Answer

Product availability varies by region. All countries can be found listed below.United States: All products available for purchaseCanada: All products available for purchase except metal signsUK, Europe/EEA: Clear backpacks, and car seat covers are available for purchaseAll other countries: All products available for purchase except metal signs and baby beaniesWe ship to the following countries:Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, India, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Macao SAR, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States*We may expand shipping availability to additional countries in the future*International customersInternational customers may be subject to customs fees, import duties, and VAT upon delivery. These charges are determined by your local customs authority and are the responsibility of the buyer. We are unable to predict or cover these fees.Delivery times may vary by destination, and some international shipments may experience longer transit or customs delays beyond our estimated delivery windows. We provide tracking information so you can follow your order.EU and UK BuyersIn accordance with EU and UK consumer protection laws, customers in the EU, EEA, and UK have the right to cancel eligible orders within 14 days of delivery. This applies to non-customized items in accordance with local consumer protection regulations. Please review our returns policy for full details, including any exceptions.

Question 2

Still have questions?

Accepted Answer

If you still need help, feel free to contact us at info@craftycycle.com—we’re happy to assist!

Question 3

How long will it take to receive my order?

Accepted Answer

Delivery times vary based on your location and the item ordered.United States: 2–8 business days after shippingInternational: 10–30 business days after shippingProcessing TimeMost orders are processed within 2–7 business days (Monday–Friday). Some items may take up to 14 business days before shipping.Shipping TimeShipping time depends on your location, shipping method, and where your item is shipped from. Most orders use standard shipping from the United States.Additional NotesProcessing times may vary depending on demand and time of yearHoliday seasons may cause delaysPlease check individual product descriptions for more specific timing

Question 4

How to track my order?

Accepted Answer

A tracking number will be sent to your email once the product has shipped. Sometimes tracking numbers can be delayed in their updates so please be patient

Question 5

My order says delivered, but I haven’t received it. What should I do?

Accepted Answer

We’re sorry your order hasn’t arrived yet—let’s go through a few quick steps:1. Double-check your shipping addressMake sure your address was entered correctly. Even a small error can cause delivery issues.2. Wait 1–2 additional daysCarriers may mark packages as delivered slightly early. It could also be delayed, left with a neighbor, or placed in a different location.3. Contact the carrierReach out to USPS, UPS, FedEx, or DHL to check if they have additional details or are holding your package.Still need help?If your order hasn’t shown up after these steps, please contact us with your order number and tracking number at info@craftycycle.com and we’ll be happy to assist.

Question 6

I ordered the wrong item, color, or size. What should I do?

Accepted Answer

Please contact us as soon as possible if you need to make changes to your order.We’re only able to update or cancel orders within a short window after they are placed. Once your order begins processing, changes can no longer be made.Important:Orders typically begin processing within 24 hours, but this timeframe is not guaranteed and may be shorter.Need help?Email us at info@craftycycle.com with your order number, and we’ll do our best to assist you.

Question 7

My order arrived damaged. What should I do?

Accepted Answer

We’re sorry your order arrived damaged—we’re here to help!Please email us at info@craftycycle.com with:Your order numberA few photos of the item and the issueWe’ll review your request and work with you to resolve it as quickly as possible.Important:Please report any issues within 30 days of delivery. Requests made after this period may not be eligible for a refund or replacement.

Question 8

How long do refunds or replacements take? Refunds

Accepted Answer

RefundsRefunds typically take 5–10 business days to process once approved.If it has been more than 10 business days, we recommend contacting your bank first, as the funds may still be pending. If you’re still having issues, feel free to reach out to us at info@craftycycle.comReplacementsReplacement orders follow the same processing and shipping times as your original order. This may vary by product, so please check the item’s description for more details.

Question 9

I received the wrong item, color, or size. What should I do?

Accepted Answer

We’re sorry for the mix-up—we’re here to help!Please email us at info@craftycycle.com with:Your order numberA few photos of the item you receivedWe’ll review your request and work with you to resolve the issue as quickly as possible.Important:Please report any issues within 30 days of delivery. Requests made after this period may not be eligible for a refund or replacement.

Question 10

I entered the wrong address. What should I do?

Accepted Answer

Please contact us as soon as possible if you need to update your shipping address.We’re only able to make changes within a short window after an order is placed. Once your order begins processing, updates can no longer be made.Important:Orders typically begin processing within 24 hours, but this timeframe is not guaranteed and may be shorter.Need help?Email us at info@craftycycle.com with your order number, and we’ll do our best to assist before your order is processed.

Question 11

How should I care for my products to avoid damage?

Accepted Answer

Please check the description of each individual product to find specific care instructions.

Question 12

Will I have to pay customs fees, VAT, or tariffs?

Accepted Answer

Yes—depending on your location, you may be required to pay customs fees, VAT (Value Added Tax), tariffs, or similar charges.These fees are not included in the product price or shipping cost at checkout.Who pays these fees?All customs charges are the customer’s responsibility and are determined by your country’s customs agency.When are fees charged?If applicable, fees are usually collected by your local customs office or delivery carrier before your package is delivered.Where do items ship from?Most products ship from the United StatesSome items (such as car seat covers and clear backpacks) ship from China and may be subject to higher fees depending on your locationAdditional NotesVAT may apply in certain regions (such as the EU)Fees vary based on location, product type, and order valueCustoms processing may cause delaysTip for international customersWe recommend checking your country’s import policies before ordering to avoid unexpected charges.

Question 13

Do you accept returns, refunds or exchanges?

Accepted Answer

The short answer is no, we do not accept returns, refunds, or exchanges for change-of-mind purchases.However, we will offer a replacement or refund in the following cases:Your item arrives damaged or misprintedYou receive the wrong itemYour order qualifies under applicable consumer protection laws (such as EU regulations, where applicable)Additional informationIf you are located in the UK or EEA/EU, you may have rights under local consumer laws, including a 14-day withdrawal period and warranty protections.Please review our full Return Policy for more details.

Question 14

Why was I charged shipping twice?

Accepted Answer

We work with third-party print providers to fulfill orders, which means items may ship from different locations.If your items ship from different providers, you may see separate shipping charges for each shipment.When does this happen?Items shipping from different fulfillment locations → multiple shipping feesItems from the same location → one shipping feeMultiple of the same item → additional item fee (not another shipping fee)ExampleIf you order a car seat cover and a magnet, they may ship separately and be charged individually.If items ship from the same provider, such as a tote bag and travel bag, you’ll only pay one shipping fee.

Question 15

How much does shipping cost and what are additional item fees?

Accepted Answer

Shipping costs vary depending on the product and destination country.In some cases, ordering more than one of the same item may result in an additional item fee. This is a small extra charge applied when multiple units are fulfilled separately.ExampleOrdering 1 tote bag = standard shipping feeOrdering 2 tote bags = standard shipping + additional item feeImportant noteShipping rates and additional item fees are calculated at checkout and may vary by product and destination.

Question 16

What is your return, refund and exchange policy?

Accepted Answer

We have a limited return policy due to our made-to-order process.We only offer refunds or replacements for:Damaged or misprinted itemsIncorrect items or colors receivedEligible UK and EEA customers under consumer protection laws.Australian customers are covered under the Australian Consumer Law. We provide a replacement or refund for damaged, misprinted, or incorrect items at no cost to you. Change-of-mind returns are not accepted for made-to-order items.What we do not accept:Change of mind or personal preferenceExchangesIncorrect orders due to customer input errors (such as wrong address or size selection) once processing has begunImportant notes:All issues must be reported within 30 days of deliveryItems must be reported with photos and order detailsWe do not accept returns unless required by law (such as EU regulations)Because products are made-to-order, we cannot restock returned itemsCancellationsOrders can only be canceled within 24 hours of purchase. After that, fulfillment may already begin and cancellation may not be possible.Need help?Contact us at info@craftycycle.com and we’ll be happy to assist.

Question 17

What is your cancelation policy? Order verification (fraud protection)

Accepted Answer

You may request a cancellation within 24 hours of placing your order.To cancel, please contact us as soon as possible at info@craftycycle.comCancellations are not guaranteed. If your order has already begun processing or shipping with our print provider, we may not be able to stop fulfillment.For security purposes, some orders may require additional verification. This may include confirming your billing information or a 6-digit verification code from your bank statement.If verification is required, you will need to complete it within 48–72 hours. If we do not receive the requested information within this timeframe, your order may be canceled.If your order is canceled due to failed verification, you may place a new order once verification is completed.

Question 18

Why do I need to verify my billing information or a 6-digit code?

Accepted Answer

We may request verification to help protect your order and prevent fraudulent activity.This step ensures that the payment was made by the authorized cardholder and helps keep all transactions secure.If verification is required, you’ll be asked to confirm either your billing information or a 6-digit code found on your bank statement.

Question 19

Can I return an item within 14 days under UK and EEA consumer protection laws?

Accepted Answer

Yes. If you are a part of the EEA or UK, you have the right to cancel your order within 14 days of receiving it under applicable consumer protection laws. To exercise this right, you must contact us within the 14-day period to notify us of your decision. Once approved, we will provide instructions for returning the item. Refunds are issued once the returned item is received in its original condition.

Question 20

If I change my mind, who pays for return shipping (UK & EEA orders)?

Accepted Answer

If you choose to return an item under your UK and EEA right of withdrawal, you will be responsible for the return shipping costs. The item must be returned in its original condition. We also require tracked shipping to ensure the return is safely delivered to our business address. Once the item has been received and inspected, a refund will be issued. To start a return, please contact us at info@craftycycle.com

Question 21

What is the two-year legal guarantee for UK and EEA customers?

Accepted Answer

Customers in the UK or EEA are covered by a legal guarantee of conformity for up to two years from the date of delivery. This means that if a product is found to be faulty or not as described, you may be entitled to a repair, replacement, or refund in accordance with applicable consumer protection laws. To make a claim, please contact us at info@craftycycleshop.com with your order details and photos of the issue.

Question 22

What qualifies as a defect vs. normal wear and tear under the UK and EEA legal guarantee?

Accepted Answer

Defects include issues caused by manufacturing or material faults, such as:Misprinted, missing, or incorrect designsStitching or seams coming apart under normal useSignificant discoloration or fading not caused by improper careNormal wear and tear is not covered, including:Fading, shrinking, or pilling from regular use or washingMinor scratches, scuffs, or cosmetic changes from daily useDamage caused by improper care or not following instructionsTimeframe & evaluationIf an issue appears within the first 6 months of delivery, we will review and assist as appropriate under applicable consumer protection guidelines.After 6 months, customers may be asked to provide evidence that the issue was present at the time of delivery, in accordance with applicable regulations.

Question 23

Do I have to pay return shipping if the item is defective?

Accepted Answer

No. If your item arrives damaged, misprinted, or incorrect due to our error, we will cover the return shipping or provide a replacement at no cost to you.Please contact us at info@craftycycle.com with your order number and photos of the issue so we can help resolve it quickly.

Question 24

What is the difference between the UK and EEA 14-day return right and the two-year warranty?

Accepted Answer

UK and EEA 14-day return right (change of mind) If you are located in the UK or EEA, you may cancel your order within 14 days of delivery if you simply change your mind. In this case: You must contact us within 14 days You are responsible for return shipping (with tracking) The item must be returned in its original condition A refund is issued once the item is receivedTwo-year UK and EEA legal warranty (defects) The two-year legal warranty covers products that are defective or not as described within two years of delivery. If your item qualifies: We will offer a replacement or refund at no cost to you This does not apply to normal wear and tear or damage caused by misuseNeed help? If you are unsure whether your issue qualifies, please contact us at info@craftycycle.com and we'll be happy to assist.

Question 25

How long will it take to process my refund or replacement?

Accepted Answer

RefundsRefunds typically take 5–10 business days to process once approved.If it has been longer than 10 business days, we recommend contacting your bank first, as the funds may still be pending. If the issue continues after that, please contact us at info@craftycycle.com for assistance.UK & EEA 14-day withdrawal refundsFor UK & EEA change-of-mind returns, refunds are issued once the returned item has been received by us and inspected.ReplacementsReplacement orders follow the same processing and shipping times as your original order. Timing may vary depending on the product, so please refer to the item’s description for details.

Question 26

Are any of your designs created with AI?

Accepted Answer

Some of our NON fandom pattern products (such as tote bags, travel bags, beanies, and select magnets) have been created with the help of AI tools during the design process.All K-pop and fandom-related items (including BLACKPINK, BTS, BT21, XG, and Kpop Demon Hunter designs) are created by us or independent artists we work with and are not AI-generated.We are also working toward replacing our Ai collection with artist-created designs over time.We value transparency and aim to keep our customers informed about how our products are made.

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